Privacy Policy

Uptime Assure ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. By using Uptime Assure, you agree to the practices described here.

Account data: When you register, we collect your name, email address, and an optional phone number.

Monitor data: URLs, check intervals, alert configurations, and tags that you add to your monitors.

Check results: Response times, HTTP status codes, and SSL certificate details from automated checks we perform on your behalf.

Billing data: Subscription plan and billing cycle. Card or UPI details are processed directly by Razorpay and are never stored on our servers.

Usage data: Pages visited, features used, and browser/device information to help us improve the product.

• To run scheduled uptime checks on the URLs you configure.
• To send alert notifications via Email and Slack.
• To generate reports and analytics visible in your dashboard.
• To process payments and manage your subscription.
• To communicate product updates, security notices, and support responses.
• To detect and prevent fraud or abuse of the platform.

We do not sell or rent your personal data. We share data only with the following trusted third-party services needed to operate Uptime Assure:

• Razorpay — payment processing (INR, UPI, cards).
• Email provider — transactional email delivery for alerts and account notices.
• Cloud infrastructure — servers hosted in India for low-latency monitoring checks.

We may disclose information if required by Indian law or a valid legal order.

Check result data is retained according to your plan (7 days on Free, 30 days on Basic, 90 days on Pro, 1 year on Enterprise). Account data is retained for as long as your account is active. You can request deletion at any time by contacting us.

All data is transmitted over HTTPS. Passwords are hashed using bcrypt and are never stored in plain text. We perform regular security reviews and follow industry-standard practices to protect your information.

We use a single session cookie to keep you logged in. We do not use third-party tracking cookies or serve advertising. You can clear cookies at any time in your browser settings.

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data in your profile settings.
• Request deletion of your account and associated data.
• Export your monitor and check result data as CSV.

To exercise these rights, email us at support@uptimeassure.in.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a banner in the dashboard. Continued use of Uptime Assure after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests, contact us at support@uptimeassure.in.