Privacy Policy

Uptime Assure Technologies ("we", "our", or "us"), operating the Uptime Assure platform, is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. By using Uptime Assure, you agree to the practices described here.

Account information: Information you provide when creating or managing your account, such as identity, contact, profile, and authentication details.

Service configuration: Information you add to use the platform, including monitored resources, alert preferences, notification destinations, team settings, and status-page settings.

Monitoring and report data: Results generated by the checks and reports we run on your behalf, such as availability, performance, certificate, incident, and delivery records.

Billing information: Subscription, invoice, and payment status information. Payment instrument details are handled by our payment processor and are not stored by us.

Usage information: Technical and product usage information that helps us operate, secure, support, and improve the Service.

• To provide, operate, and maintain the monitoring services you request.
• To deliver alerts, reports, and other service messages through the communication channels you configure.
• To generate dashboards, reports, analytics, and incident history for your account.
• To process payments and manage your subscription.
• To communicate important account, security, billing, legal, support, and product-related information.
• To send optional marketing or promotional messages where permitted and where you have not opted out.
• To protect the Service, prevent abuse, and comply with applicable obligations.

You can manage certain alert and marketing preferences in Settings. Some service communications are necessary for account administration, security, billing, legal notices, policy updates, or other product-impacting information and may still be sent even if optional messages are disabled.

We do not sell or rent your personal data. We share data only with trusted service providers needed to operate Uptime Assure, such as:

• Payment providers for billing, subscription management, and payment processing.
• Communication providers for delivering alerts, account notices, and service messages.
• Infrastructure providers for hosting, storage, monitoring, security, and operational support.
• Integrated services that you choose to connect for notification delivery or team workflows.

We may disclose information if required by Indian law or a valid legal order.

Check result data is retained according to your plan (7 days on Free, 30 days on Basic, 90 days on Pro, 1 year on Enterprise). Account data is retained for as long as your account is active. You can request deletion at any time by contacting us.

All data is transmitted over HTTPS. Passwords are hashed using bcrypt and are never stored in plain text. We perform regular security reviews and follow industry-standard practices to protect your information.

We use a single session cookie to keep you logged in. We do not use third-party tracking cookies or serve advertising. You can clear cookies at any time in your browser settings.

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data in your profile settings.
• Request deletion of your account and associated data.
• Export your monitor and check result data as CSV.

To exercise these rights, email us at support@uptimeassure.in.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a banner in the dashboard. Continued use of Uptime Assure after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests, contact us at support@uptimeassure.in.