Cancellation, Refund & Return Policy

Uptime Assure ("we", "us", or "our") offers subscription-based monitoring services. This policy explains how cancellations, refunds, and plan changes are handled. By subscribing to any paid plan, you agree to the terms described below.

All payments are processed in Indian Rupees (INR) through Razorpay, a PCI-DSS compliant payment gateway. We do not store your card or UPI details on our servers.

You may cancel your subscription at any time from the Billing section of your account settings.

• Cancellation takes effect at the end of your current billing period. You retain full access to your paid plan features until that date.
• After the billing period ends, your account is automatically downgraded to the Free plan.
• You can revoke a scheduled cancellation at any time before the billing period ends.
• Cancelling a subscription does not delete your account or monitoring data (subject to your plan's data retention limits).

As Uptime Assure is a digital subscription service, all sales are generally final once a billing period has begun. However, we consider refund requests in the following situations:

• Accidental duplicate charge: If you are charged more than once for the same billing period due to a technical error, we will refund the duplicate charge in full.
• Service unavailability: If our platform experiences a verified outage exceeding 72 consecutive hours within a billing period, you may request a pro-rated credit for the affected period.
• New subscription within 7 days: If you subscribed to a paid plan for the first time and have not meaningfully used the service (fewer than 10 monitor checks performed), you may request a full refund within 7 days of the initial charge.

Refund requests outside these cases are evaluated at our sole discretion. We do not offer refunds for:

• Partial months after cancellation.
• Unused features within a plan.
• Plan upgrades or downgrades mid-cycle (unused credit is applied as a discount on the next charge where applicable).

To request a refund, email us at support@uptimeassure.in with the subject line "Refund Request – [your registered email]" and include:

• Your registered email address.
• The Razorpay Payment ID from your invoice (found under Billing → Payment History).
• The reason for your refund request.

We aim to respond to all refund requests within 3–5 business days. Approved refunds are processed back to the original payment method and typically reflect within 5–10 business days depending on your bank or card issuer.

When you upgrade to a higher plan mid-cycle, the remaining value of your current plan is credited toward the new plan's charge (pro-rated based on days remaining).

When you downgrade to a lower plan, the change is scheduled for the end of your current billing period. No partial refund is issued for the remaining days on the higher plan.

Uptime Assure is a software-as-a-service (SaaS) product and does not involve physical goods. As such, there is no "return" applicable. All service access is governed by the cancellation and refund terms described above.

We encourage you to contact us at support@uptimeassure.in before initiating a chargeback with your bank. Chargebacks raised without prior contact may result in immediate account suspension pending investigation.

If you have any questions about this policy, please reach us at:

• Email: support@uptimeassure.in
• Website: https://uptimeassure.in